Refund policy

Return & Exchange Policy
Your peace of mind is part of the experience
We know choosing a piece for your baby's room is never an easy decision — so if the product isn't quite what you expected, we're with you every step of the way.
Order Cancellation
Changed your mind quickly? You can cancel your order the same day it was placed, hassle-free.
Returns & Exchanges
You have 14 days from the delivery date to request a return or exchange.
To ensure a smooth process:
Send us a photo confirming the product is in its original condition, free of any defects
Repackage it exactly as it arrived, and send a photo of the packaging (the shipping company rejects improperly packaged parcels)
Our quality team reviews the product within 5 business days of receiving it, after which the refund is processed immediately
Important details:
Shipping fees are deducted from the refunded amount; for exchanges, shipping charges apply as well
Refunds are issued via the original payment method (bank transfer / Vodafone Cash / InstaPay)
Orders paid by credit card that are cancelled are subject to a 3% processing fee
If the returned product doesn't meet these conditions, it will be sent back to you as is, without a refund.
Quick Questions
I changed my mind — what do I do?
Reach out to us and we'll walk you through every step (the terms above apply).
My product arrived with a defect?
Call us immediately: 01041261546— we'll assess the situation and respond as quickly as possible. The same 14-day window from delivery applies.
I received the wrong product?
We apologize for the mix-up. Email us at info.cozysnozy@gmail.com and we'll arrange the return right away (same terms above).
Tracking Your Order
Have a question about your order status? Our customer service team is available daily from 10 AM to 8 PM
📞 01041261546